Refund policy

Revocation instruction + revocation form & voluntary right of return Consumers have a right of revocation according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity: A. Revocation instruction + revocation form Right of withdrawal You have the right to withdraw from this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. In order to exercise your right of withdrawal, you must inform us (CanLife GmbH, Auf der Kümm 25, 56321 Rhens, Germany, Tel .: +491736713597, email: by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired. Consequences of revocation If you revoke this contract, we will give you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you use a different type of delivery than the one we offer, have chosen the cheapest standard delivery), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You have to return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. Copyright © 2021, IT-Recht-Kanzlei · Alter Messeplatz 2 · 80339 Munich Tel: +49 (0) 89/130 1433 - 0 · Fax: +49 (0) 89/130 1433 - 60 You bear the direct costs of the return of the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods. Cancellation form If you want to cancel the contract, please fill out this form and send it back. To CanLife GmbH Auf der Kümm 25 56321 Rhens Germany E-Mail: I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (* ) / the provision of the following service (*) _______________________________________________________ _______________________________________________________ Ordered on (*) ____________ / received on (*) __________________ ________________________________________________________ Name of the consumer (s) ________________________________________________________ Address of the consumer (s) ________________________________________________________ Signature of the consumer ( s) (only if notification is on paper) _________________________ Date (*) Delete as appropriate Copyright © 2021, IT-Recht-Kanzlei Alter Messeplatz 2 80339 Munich Tel: +49 (0) 89/130 1433 - 0 Fax: +49 (0) 89/130 1433 - 60 B. Voluntary right of return Irrespective of the statutory rights to which you are entitled n We voluntarily grant you the following right of return: You can return goods purchased from us within 30 days of receipt of the respective goods, provided the goods are complete and in the same condition as when they were received. However, we do not grant you this right of return in relation to goods for which the statutory right of withdrawal is excluded. Furthermore, this right of return can no longer be exercised for goods for which the statutory right of withdrawal has already expired prematurely at the time of return - i.e. not just by the expiry of the deadline. If such a reason for exclusion or expiry is possible for our goods, this is listed in the above cancellation policy under the heading “Exclusion or premature expiry of the right of cancellation”. If the goods are sent to you between October 1st and December 31st of a year, the goods can be returned until January 31st of the following year within the scope of this voluntary right of return, even if more than 30 days have passed since receipt of the goods . The goods must be sent back to the return address given in the above cancellation policy. To meet the return period, it is sufficient to send the goods to this address before the return period has expired. If you return goods within 14 days of receipt of the goods in accordance with this return policy, we will refund the purchase price including delivery costs. After the aforementioned period has expired, you must bear the delivery costs, unless otherwise stated in the following provisions. You also bear the transport risk and the return costs when exercising this right of return. Deviating from this, the return costs are borne by us when exercising this right of return if you send us an item with a sales price of more than EUR 40 within 14 days of receipt of the goods. In the case of clothing, shoes, jewelry, watches and handbags, when exercising this right of return, regardless of the sales price, we bear the delivery and return costs if the items are items that are eligible for free return. Articles that are eligible for free return shipping contain the note "Free return" or a corresponding note next to the price on the article's detail page. This right of return does not limit your statutory rights and thus also not a statutory right of withdrawal that you may have. Copyright © 2021, IT-Recht-Kanzlei Alter Messeplatz 2 80339 Munich Tel: +49 (0) 89/130 1433 - 0 Fax: +49 (0) 89/130 1433 - 60